If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange.  Please email stringofjoy@gmail.com and we will guide you through the process.

After we have provided you with the return address, please return you items within seven (7) workng days, items after seven days will not be eligible for an exchange or refund.

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective item and describe the issue(s) with your item.

If you need to return an item, we will issue you a return address.  You will be responsible for the shipping fee on sending the item(s) back to us.  However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.

If an item breaks after 30 days and you would like it repaired we will make every effort to do that for you.  Please email stringofjoy@gmail.com with a picture of the area broken and description of what happened.  If we determine it can be fixed we will supply you with the cost of repair and an address to return item.

You will be responsible for the shipping fee on sending the item back to us.  We will cover the shipping costs to send the repaired item back.